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Refund Policy

Effective Date: 1.4.2026

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At Abiet Logistics, we value transparency and customer trust. This Refund Policy explains when refunds may or may not be issued in relation to our logistics and shipping services.

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1. General Refund Policy

Because logistics services involve third-party carriers, customs authorities, and time-sensitive operations, refunds are not guaranteed and are assessed on a case-by-case basis.

Refund eligibility depends on:

  • The type of service booked

  • The stage of shipment processing

  • Fees already incurred with carriers or third parties

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2. Non-Refundable Charges

The following fees are non-refundable, even if a shipment is cancelled or delayed:

  • Carrier booking fees

  • Fuel surcharges

  • Customs duties, taxes, and inspection fees

  • Port, terminal, and handling charges

  • Documentation and administrative fees

  • Services already rendered or partially completed

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3. Cancellations Before Shipment Processing

  • If a cancellation request is made before shipment processing begins, a partial refund may be considered

  • Any costs already incurred will be deducted from the refundable amount

  • Approval of refunds is at the discretion of Abiet Logistics

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4. Cancellations After Shipment Processing or Transit

  • Once shipment processing has begun or goods are in transit, refunds are generally not available

  • This includes cases where shipments are delayed due to customs, carrier schedules, or regulatory inspections

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5. Delays and Service Interruptions

Abiet Logistics is not responsible for delays caused by:

  • Customs authorities or government agencies

  • Weather conditions or port congestion

  • Carrier disruptions or force majeure events

Delays alone do not qualify for refunds.

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6. Incorrect Information or Customer Error

Refunds will not be issued if issues arise due to:

  • Inaccurate or incomplete shipment information

  • Improper packaging by the customer

  • Failure to comply with destination country regulations

Any resulting costs remain the responsibility of the customer.

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7. Lost or Damaged Shipments

  • Refunds for lost or damaged goods are subject to carrier liability rules and applicable laws

  • Shipping insurance must have been purchased for compensation eligibility

  • Claims must be submitted within the carrier’s required timeframe with supporting documentation

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8. Refund Processing

  • Approved refunds will be processed using the original method of payment where possible

  • Processing time may take 7–14 business days, depending on financial institutions

  • Currency exchange differences or transaction fees are non-refundable

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9. Refused, Returned, or Undeliverable Shipments

If a shipment is refused, returned, or deemed undeliverable:

  • No refund is guaranteed

  • Additional charges for storage, return shipping, or disposal may apply

  • Any such costs are the customer’s responsibility

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10. Policy Updates

Abiet Logistics reserves the right to update or modify this Refund Policy at any time. Updates will be posted on our website with a revised effective date.

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11. Contact Us

For questions regarding refunds or this policy, please contact:

Abiet Logistics
📧 Email: info@abietlogistics.ca
📞 Telephone:
   (416) 823-8775
   (437) 260-3430
📍 Location: Toronto, Ontario, Canada

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